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Replace SIM-
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For Replace Physical SIM
- As an account owner*, you can complete the SIM replacement at any of our 3SUPREME shop.
- You are required to show your previous SIM card.
- The new SIM card will be active within 2 hours
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For Replace eSIM
- You can replace the eSIM by visiting any of our 3SUPREME Shop*
- Following successful application, customers will receive a confirmation email with eSIM QR code included, and can install and activate eSIM via following the instructions in the email. The QR code will expire after being scanned, and cannot be reused.
- Upon activation of new eSIM, SIM / eSIM in your original device will be invalid, while account information will remain unchanged (including account balance, purchased package and reward).
Remarks:
A handling fee of $100 will be waived for 3SUPREME customers
*An authorized person, please bring along his/her HKID card and the following documents:- HKID copy of the registered customer
- Original authorization letter with registered customer’s signature
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Change Mobile Number-
- Account registered customer* should bring along the HKID card to any of the 3SUPREME shops to arrange.
- A handling fee of $300 handling will be charged.
- The new number will be effective as early as the day following the completion of the application.
Remarks:
*An authorized person, please bring along his/her HKID card and the following documents:- HKID copy of the registered customer
- Original authorization letter with registered customer’s signature
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Transfer Ownership-
- The new owner please visit 3SUPREME shop in person and bring along with
- Original authorization letter with the Original mobile account registered owner’s HKID card / BR copy, and
- A proof of residential address (latest 3 months)
- The new owner needs to pay
- The account outstanding balance (if applicable)
- The $300 transfer of ownership fee
- The one-month advance service fee
- The value-added services (if applicable)
- The $1500 deposit (applicable for non-HK residents only)
Important Note:- Change of mobile account ownership is not available during the contract’s effective period.
- The payment method set up by the previous owner will be stopped upon the completion of the ownership transfer. The new owner will have to apply the autopay separately (if any).
- 3SUPREME Self-Service Password will be reset after the transfer of ownership.
- The new owner please visit 3SUPREME shop in person and bring along with
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General Charges-
Bill Related Charge (updated on 17 January 2022)
Item Charges Apply Detailed Bill $50/copy Apply Paper Bill $30/copy Reprint Bill $50/copy Check Latest 6 Months Bill in webpage Free Check Latest 6 Months Detailed Call Record in webpage Free Check Detailed Record Not Yet Billed Usage in webpage $10/Access Check Unbilled Local Data Usage Record (via *280 short code apply) $3/SMS Remarks:You can click here to check the latest 6 Months bill and Detailed Call Record.DepositItem Charges IDD and Roaming Deposit $1,000 Non HKID Cardholder Deposit $1,500 Remark: The IDD & Roaming Deposit charge will be waived if customer settles payment with autopay via bank account or credit card.Other Charges (updated on 16 January 2025)Item Charges Admin Fee $28 SIM or USIM Fee $100 Reconnection of Service1 free Change of Mobile Number $300 Change of Service Plan Free Change of Ownership $300 Service in Person2 $100/year Bounce Cheque Charge $30 Fee / handling fee for declined autopay3 $20 Requisition for Sales and Service Agreement Copy $150 Set up Call Forward $20/Request Hold Disconnection $100/Request Remarks:- $250/request will be charged for reconnection of service due to overdue payment. (With effect from 01 June, 2020)
- Customer must visit any one of the 3SUPREME Shop in person for any services e.g. complaint, service disconnection, reporting loss, any account enquiry, subscription of new service or change of service etc.
- A $20 Fee / handling fee for declined autopay will be charged. The handling fee will be waived until June 30, 2025.
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